Last Updated: August 21, 2026
Azxenpromax Services ("we," "us," "our," or "Azxenpromax Services") respects your privacy and is committed to protecting the personal information of users who access our website, mobile application, and related services (collectively, the "Platform").
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our Platform.
By accessing or using our Platform, you agree to the practices described in this Privacy Policy.
Depending on how you use our Platform, we may collect the following information:
When you create an account, request a service, register as a service provider, or contact us, we may collect:
Full name
Mobile phone number
Email address
Password or authentication credentials
Profile photograph
Address and service location
Billing and transaction information
Information provided when contacting customer support
Other information you voluntarily provide
Our Platform may request access to your device location to provide location-based services.
Location information may be used to:
Identify your service location
Display available service providers near you
Help service providers locate customers
Improve service matching and availability
Provide navigation and service-related functionality
You can control location permissions through your device settings. Some features may not function correctly if location access is disabled.
We may automatically collect certain technical information when you use our website or application, including:
IP address
Device type and model
Operating system
Browser type
App version
Unique device identifiers
Language and general device settings
Crash reports and diagnostic information
Log information
Network information
We may collect information about how you interact with our Platform, including:
Pages and screens viewed
Services searched for
Services requested
Booking history
Provider interactions
App features used
Approximate access time and duration
Preferences and settings
If you contact us, subscribe to our newsletter, or communicate with us through the Platform, we may retain the information you provide, including your email address, phone number, messages, and other communication details.
We may use collected information to:
Create and manage user accounts
Provide and operate our services
Connect customers with service providers
Process service requests and bookings
Verify accounts and prevent unauthorized activity
Process payments and transactions where applicable
Provide customer support
Send service-related notifications
Send OTPs, verification messages, and security alerts
Provide location-based functionality
Improve our website, application, and services
Diagnose technical problems and prevent fraud
Maintain security and protect our users
Analyze usage and platform performance
Send promotional communications where permitted by law
Comply with legal and regulatory requirements
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate notice or obtaining consent where required.
If you register as a service provider, we may collect additional information necessary to operate your provider account, including:
Name and contact information
Business or service information
Service categories
Service area
Location information
Profile information
Documents or verification information where required
Booking and service history
Customer ratings and reviews
Payment or payout information where applicable
This information may be used to display your services to customers and facilitate service requests.
Certain features of our Platform require access to location information.
For customers, location information may be used to identify the requested service location and display relevant service providers.
For service providers, location information may be used to facilitate service assignments, provide location-based matching, and help providers reach customers.
Where applicable, location access may operate while the application is being used. If the Platform requires background location access for a specific feature, we will request the relevant permission and provide an appropriate explanation before requesting access.
You can withdraw location permission through your device settings at any time.
Where payment functionality is available, payments may be processed through third-party payment service providers.
We generally do not store complete payment card details on our own servers unless explicitly stated otherwise. Payment information may be processed directly by the applicable payment provider in accordance with its privacy policy and security practices.
We may retain transaction-related information such as payment status, transaction identifiers, amount, and date for accounting, support, fraud prevention, and legal purposes.
Our website may use cookies and similar technologies to:
Keep users signed in
Remember preferences
Improve website functionality
Understand website usage
Analyze performance
Improve security
Support relevant communications
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
We may use trusted third-party service providers to help operate our Platform.
These providers may include services for:
Cloud hosting
Authentication
Analytics
Push notifications
Maps and location services
Payment processing
Customer communications
Error reporting and application monitoring
Email delivery
Security and fraud prevention
Third-party providers may process information according to their own privacy policies and contractual obligations.
We do not permit service providers to use your personal information for purposes unrelated to the services they provide to us, except where required or permitted by law.
We may share information when necessary to operate the Platform, including with:
Information necessary to complete a requested service may be shared with the relevant service provider.
Certain service-provider information may be displayed to customers, such as provider name, profile information, service category, ratings, and relevant service details.
Information necessary to facilitate a booking or service request may be shared with participating providers.
We may share information with companies that provide hosting, payment, analytics, communications, security, and other technical services.
We may disclose information when reasonably necessary to:
Comply with applicable laws
Respond to lawful government requests
Protect our rights or property
Investigate fraud or abuse
Protect the safety of users or the public
Enforce our Terms and Conditions
We do not sell your personal information as a standalone commercial product.
We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain your account
Complete transactions
Resolve disputes
Prevent fraud and abuse
Maintain business and security records
Comply with legal obligations
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
You may request deletion of your account and associated personal information by contacting us.
Depending on legal, security, accounting, or legitimate business requirements, certain information may need to be retained for a limited period after an account deletion request.
To request account or data deletion, contact us using the details provided in the "Contact Us" section below.
Depending on your location and applicable law, you may have rights relating to your personal information, including:
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to withdraw consent where processing is based on consent
The right to object to certain processing
The right to request information about how your data is used
To exercise applicable rights, contact us using the information below.
We may need to verify your identity before processing certain requests.
Our Platform is not intended for children who are below the minimum age required to independently use such services under applicable law.
We do not knowingly collect personal information from children without appropriate authorization or consent where required.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Where permitted by applicable law, we may send promotional emails, messages, or notifications about our services, offers, updates, and other relevant information.
You may opt out of promotional communications by following the unsubscribe instructions in the communication or contacting us.
You may still receive essential service-related communications, such as booking confirmations, security notifications, OTPs, and account-related messages.
Depending on the infrastructure and third-party services used to operate our Platform, your information may be processed or stored in countries other than the country where you reside.
Where required by applicable law, we will take appropriate measures to protect personal information during such transfers.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make material changes, we may provide an appropriate notice through the Platform or other available communication channels.
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Azxenpromax Services
Email: azxenpromaxservices@gmail.com
Phone: +91 7975559434
Location: Bangalore, India
By using the Azxenpromax Services website or mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
Azxenpromax Services
All rights reserved.
